Privacy Policy

Climakers operates the public site at climakers.com, the documentation at docs.climakers.com, and the customer-operated software products acp2md and acs2md. For purposes of applicable data protection laws, Climakers acts as the controller for the limited business data processed in connection with license purchases, support requests, and operation of the public site. Customers operating Climakers software inside their own environments remain the controller of any documentation, credentials, exports, or other content processed there.

Questions, data subject requests, and notices may be sent to support@climakers.com. Where applicable law requires identification of an EU representative, a UK representative, or a postal contact for the controller, Climakers will provide those details on request.

When a customer purchases a license, Climakers and its merchant or payment providers may process limited business and transaction information needed to complete the order, deliver licensing, issue invoices, and maintain essential business records.

When a customer contacts support, Climakers may receive the information included in that message, such as product and version details, operating system information, redacted commands, logs, screenshots, and descriptions of the observed issue. Customers should not send secrets or private content unless disclosure is strictly necessary and approved by their organization.

Where the General Data Protection Regulation, the United Kingdom GDPR, or similar laws apply, Climakers processes information on the following legal bases: performance of a contract (license purchase, fulfillment, and customer-requested support); legitimate interests (operating and securing the public site, maintaining business records, preventing abuse, and improving documentation and reliability); compliance with legal obligations (tax, accounting, security, and lawful-response requirements); and consent, where consent is the appropriate basis.

Climakers does not sell personal information and does not share personal information for cross-context behavioral advertising. Under the California Consumer Privacy Act and the California Privacy Rights Act, Climakers does not engage in activities that would require a 'Do Not Sell or Share My Personal Information' link, and customer information is not used for unrelated advertising profiles, data brokerage, or similar commercialization activities.

Climakers limits sharing to what is necessary to operate the business. Limited business and transactional data may be processed by sub-processors that provide payment, hosting, source distribution, security, or lawful-response functions. The current sub-processors are listed above. Customer documentation content is not a routine business input for Climakers products and is not routed through those sub-processors.

License, transactional, and accounting records are retained for the period required by tax and bookkeeping law. Support correspondence is retained for as long as needed to resolve the matter and maintain reasonable continuity of customer support. Security and abuse-prevention records are retained for the period needed to investigate and respond to incidents. When a record is no longer required for any of these purposes, Climakers takes commercially reasonable steps to delete or anonymize it. Customers may request deletion of their support correspondence by writing to support@climakers.com, subject to legal-retention obligations that may require Climakers to keep certain records.

Because Climakers uses sub-processors with operations in the United States, limited business data may be transferred outside the European Economic Area, the United Kingdom, or other jurisdictions where the data was originally collected. Where applicable, Climakers relies on the protections offered by its sub-processors, including standard contractual clauses, adequacy decisions, and equivalent safeguards published by those providers.

Customers operating Climakers software in their own environments are responsible for the location and routing of their own documentation content and for any cross-border transfers performed inside their own infrastructure.

Subject to applicable law, individuals may have the right to access, correct, delete, restrict, port, or object to the processing of their personal information, and to lodge a complaint with the competent supervisory authority. Requests can be sent to support@climakers.com and will be handled within the timelines required by applicable law. The public Climakers site does not use advertising cookies or third-party behavioral tracking by default; standard request logs are retained for security and operations. The Climakers site is not directed at children under 16, and Climakers does not knowingly process personal information from children.

If Climakers becomes aware of a security incident affecting limited business data subject to this policy, Climakers will follow the notification timelines and content required by applicable law and contractual commitments, and will work cooperatively with affected customers to provide the information they need.

Climakers may update this public Privacy Policy as products, operations, or legal requirements change. The effective date at the top of this page indicates the latest published version. Material changes will be reflected by updating the effective date and, where appropriate, by additional notice.

Questions about this policy or about data handling expectations can be sent to support@climakers.com.